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Payouts

Convertly handles the full commission lifecycle from order attribution through to creator payment.

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Commission Lifecycle

Every attributed order goes through these stages:
1

Order Attributed

A customer places an order using a creator’s discount code or tracking link. Convertly creates a commission record.
2

Commission Pending

The commission enters a hold period (default: 14 days). This gives time for returns and cancellations before you commit to paying.
3

Commission Approved

After the hold period, the commission moves to Approved status. It is now eligible for payout. You can also manually approve commissions early.
4

Payout Sent

When you run a payout batch, all approved commissions are included. Funds are sent to the creator via their chosen payout method.

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Payout Methods

Creators can choose their preferred payout method from the Creator Portal:
MethodHow It WorksMinimum Payout
PayPalFunds sent to creator’s PayPal email$25
Stripe ConnectDirect bank deposit via Stripe$25
Store CreditCredit added to their customer account on your Shopify store$10
Creators set up their payout method in the Creator Portal under Settings. They must connect PayPal or Stripe before they can receive payouts.

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Running a Payout Batch

To pay your creators:
  1. Go to Payouts in the sidebar
  2. Review the list of approved commissions
  3. Click Run Payout to create a batch
  4. Confirm the total amount and number of creators
  5. Convertly processes payments to each creator via their chosen method
Payout batches are logged with a timestamp, total amount, and per-creator breakdown. You can view past batches in the Payout History tab.

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Hold Period

The hold period protects you from paying commissions on orders that get refunded. During the hold period:
  • Full refund — commission is automatically reversed and removed
  • Partial refund — commission is proportionally reduced
  • Order cancelled — commission is reversed
You can configure the hold period in Settings > Payouts:
  • 7 days — fast payouts, higher refund risk
  • 14 days — balanced (recommended)
  • 30 days — conservative, lower risk

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Handling Refunds

When a refund occurs on an attributed order:
  • If the commission is still pending, it is adjusted or removed automatically
  • If the commission is already approved but not yet paid, it is adjusted
  • If the commission has been paid, a negative adjustment is created and deducted from the creator’s next payout
Ensure your Shopify refund webhooks are registered. Without them, Convertly cannot automatically adjust commissions on refunded orders. Check webhook status in Settings > Integrations.